Platform changes › TikTok Shop › Changes
Reviewed archive
Official-source changes that passed Sumhound's commerce relevance review. Each record states who is affected, the likely business impact and what to check next.
3 reviewed signals
TikTok Shop Customer Service may initiate partial refund requests for eligible U.S. aftersales issues, adding a support-originated refund path sellers must review in Seller Center.
TikTok Shop reviews seller performance monthly to assign payout timing and a reserve level, and may hold a portion of delivered-order earnings for 30 days to cover returns or refunds.
TikTok Shop documents a settlement-based export with net sales, shipping, fees and adjustments, while the difference between statement and payout amounts is represented by reserve activity.